Privacy policy

This Personal Data Protection & Privacy Notice is issued to all LasurLab customers and website users pursuant to the requirements of the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

LasurLab respects your privacy and is committed to protecting the personal data you provide to us when using our website, purchasing our products, communicating with us or otherwise interacting with our services.

1. Collection of Personal Data

In the course of your dealings with LasurLab, we may collect and process personal data including, but not limited to:

• Name
• Phone number and email address
• Billing and shipping address
• Account information
• Purchase and order history
• Product preferences
• Payment and transaction information
• Customer service enquiries and communications
• Marketing preferences
• Device, browser and IP information
• Website usage and interaction information
• Social media account information where you communicate with us through social media
• Other information voluntarily provided by you

Payment card information may be processed directly by our authorised payment service providers and may not be stored directly by LasurLab.

2. Purpose of Collecting Personal Data

Your personal data may be collected and processed for purposes including:

• To process and fulfil your orders
• To process and verify payments
• To arrange shipping and delivery
• To manage returns, refunds and exchanges
• To provide customer service and respond to enquiries
• To manage customer accounts and purchase records
• To communicate order and service updates
• To administer customer membership, loyalty or promotional programs, where applicable
• To send promotions, offers, product launches and marketing communications where permitted
• To understand customer preferences and improve our products and services
• To analyse website usage and customer trends
• To prevent fraud and maintain the security of our website
• To maintain appropriate business and transaction records
• To comply with applicable legal, regulatory and governmental requirements

3. Disclosure of Personal Data

Where reasonably necessary, your personal data may be disclosed to:

• Our authorised employees and internal personnel
• Shopify and our e-commerce technology providers
• Payment gateways, payment processors and financial institutions
• Courier, logistics and fulfilment partners
• Marketing, advertising and communication platforms
• IT, hosting, analytics and other technology service providers
• Professional advisers where necessary
• Regulatory bodies, governmental authorities or law enforcement agencies where required by law
• Other authorised third-party service providers necessary for us to operate our business and provide our services

We take reasonable steps to ensure that third parties handling personal data on our behalf maintain appropriate confidentiality and data protection standards.

4. Shopify & Online Services

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our services online.

When you use our website, certain personal data may be processed by Shopify and other service providers necessary to operate our store, process transactions and provide website functionality.

Some of these providers may process or store information outside Malaysia. Where applicable, we take reasonable steps to ensure that the processing and transfer of personal data are handled in accordance with applicable Malaysian data protection requirements.

5. Security of Personal Data

LasurLab takes reasonable steps to protect your personal data against unauthorised access, disclosure, misuse, alteration, loss or destruction.

Appropriate administrative, technical and organisational safeguards may be used to protect personal data under our control.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Retention of Personal Data

Your personal data will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required under applicable Malaysian laws and regulations.

When personal data is no longer reasonably required, we may securely delete, destroy or anonymise the information, subject to applicable legal requirements.

7. Marketing Communications

Where you have provided consent or where otherwise permitted by applicable law, LasurLab may use your contact information to communicate:

• Product launches
• Promotions and special offers
• Events
• Customer benefits
• Brand updates
• Other LasurLab marketing communications

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided in our communications or contacting us directly.

Opting out of marketing will not prevent us from sending necessary transactional communications relating to your orders, payments or customer service requests.

8. Access & Correction

Subject to the PDPA and applicable Malaysian law, you may request access to personal data held by LasurLab or request that inaccurate, incomplete or outdated personal data be corrected.

You may also contact us regarding your personal data or request to withdraw consent for certain processing, where applicable.

To make a request, please contact us using the details below.

We may request information reasonably necessary to verify your identity before processing your request.

9. Third-Party Websites

Our website may contain links to websites, applications or platforms operated by third parties.

LasurLab is not responsible for the privacy practices, security or content of third-party websites that are outside our control.

We encourage you to review the privacy policies of any third-party services you access.

10. Consent

By providing your personal data to LasurLab, using our website, placing an order, creating an account or otherwise interacting with our services, you acknowledge the collection and processing of your personal data as described in this Notice, subject to applicable Malaysian law.

Where consent is required under applicable law, we will obtain such consent as appropriate.

If you do not wish to provide personal data that is necessary for us to process an order or provide a requested service, we may be unable to provide that product or service to you.

11. Changes to This Notice

LasurLab may update this Personal Data Protection & Privacy Notice from time to time to reflect changes to our business practices, services or applicable legal and regulatory requirements.

Any revised version will be published on our website with the updated effective date.

12. Governing Law

This Personal Data Protection & Privacy Notice and our handling of personal data shall be governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian data protection requirements.

13. Contact Information

If you have any questions regarding this Notice, our handling of your personal data, or would like to request access to or correction of your personal data, please contact:

LasurLab

WhatsApp: +60 17-421 1680
Address: Sunsuria Avenue, Suites 1-01, 47810 Kuala Lumpur, Malaysia
Country: Malaysia