Shipping policy
How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery times:
- West Malaysia: 1–3 business days (Free Shipping)
- East Malaysia: 3–7 business days (RM25 Flat Rate)
- Singapore: 3–7 business days (RM40 Flat Rate)
- International: Delivery times vary by destination and will be calculated at checkout.
Do you offer free shipping?
Yes. We offer complimentary shipping throughout West Malaysia with no minimum purchase required.
Which courier services do you use?
We work with trusted local and international courier partners to ensure your order arrives safely and efficiently. Courier selection may vary depending on your delivery location.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we'll do our best to update your shipping address. Please contact our Customer Care team as soon as possible after placing your order.
Do you ship internationally?
Yes. We currently ship to selected international destinations. Shipping rates and delivery estimates are calculated during checkout based on your location.
My order hasn't arrived yet. What should I do?
While most orders arrive within the estimated delivery window, occasional courier delays may occur during peak periods. If your parcel has not arrived after the estimated timeframe, please contact our Customer Care team and we'll be happy to assist.
Will I need to pay customs duties or import taxes?
For international orders, customs duties, import taxes, or other local fees may apply depending on your country's regulations. These charges are determined by your local customs authority and are the responsibility of the recipient.
Can I collect my order in person?
Yes. Self-collection is available at our flagship location:
DANi Club
Suite 1-01, Ground Floor
Sunsuria Avenue
47810 Petaling Jaya, Selangor
WhatsApp support: +60174211680
Please wait for your collection confirmation before visiting.
What happens if my package is returned?
If a parcel is returned due to an incorrect address, failed delivery attempts, or refusal to accept the shipment, we'll contact you to arrange redelivery. Additional shipping charges may apply.
